Support Center

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News & Updtes

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For Investors

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For Startups

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For Customers

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Frequently Asked Questions

1. What is Unilorin E-Market?

Unilorin E-Market is an online platform that offers essential services such as electricity unit purchases, Unilorin-branded merchandise, and graduation gown rentals.

2. Who can use the E-Market platform?

The platform is open to Unilorin students, staff, and the general public who want to access our services conveniently.

3. How do I place an order?

Simply select the service or product you need, enter the required details, proceed to checkout, and make payment.

4. How do I buy electricity units?

Enter your meter number, amount, and phone number in the order form, make payment, and receive your token instantly via email and SMS.

5. How long does it take to receive my token?

Once payment is confirmed, your electricity token is generated instantly and sent to your registered phone number and email.

6. What should I do if I don’t receive my token?

If you don’t receive your token within a few minutes, please check your spam folder or contact our support team.

7. What types of Unilorin-branded merchandise are available?

We offer T-shirts, sweatshirts, caps, and other branded accessories to showcase your Unilorin pride.

8. Can I customize my merchandise?

Currently, all merchandise comes with official Unilorin branding, but customization options may be introduced soon.

9. How long does delivery take?

Delivery times vary based on location, but most orders within Unilorin are processed within 24–48 hours.

10. How do I rent a graduation gown?

Select the gown type, provide your details, and make payment. You will receive a confirmation and pick-up details.

 

11. When should I return the rented gown?

Graduation gowns must be returned within the agreed rental period to avoid additional charges.

12. What happens if I damage the gown?

Any damage beyond normal wear and tear may result in an additional repair or replacement fee.

13. What payment methods do you accept?

We accept online payments via debit/credit cards, bank transfers, and mobile payment options.

14. Is my payment secure?

Yes, all payments are processed through a secure payment gateway to ensure your transactions are safe.

15. How can I contact support?

For any inquiries or issues, you can reach us via email, phone, or our live chat support on the website.

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